The 10¢ Decision

Compiling Laurie Guest’s learnings from more than three decades as a customer service expert, The 10¢ Decision is an abundance of quick tips and deep dives intended to make immediate, positive changes in your customer service delivery. Purposefully designed to be a quick read, The 10¢ Decision is packed with fun stories, spot-on examples, and questions to ask yourself to drive results.

A variety of products exist to bring the strategies in The 10¢ Decision to life for your team. Find them all here.