The 10¢ Decision is two books in one. On one side, the guiding principles of customer service for staff eager to deliver exceptional experiences. On the other, the strategies and insights for leaders determined to take the organization to the next level. Purposefully designed to be a quick read, The 10¢ Decision is high on actionable steps to immediately make a difference in your customer service delivery.The Deluxe Dime Edition includes:
- one copy of the book (paperback)
- access to 12 training videos on topics covered in the book (delivered digitally)
- special-edition souvenir dime with savings code for future speaking and training engagements (virtual or in-person)
- pack of creative place cards (one of the book’s best ideas!)
Please note: a portion of this is a digital delivery product. Once your purchase is complete, you will receive an email indicating that your digital purchase is ready for download (please remember to check your spam folder!). That email will contain a link to download your certificate of purchase, which includes your online access information. The physical portion of your purchase will be mailed separately.
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