This curated selection of six quick, effective training videos includes the essentials to help your team connect with customers after a disruption or unexpected crisis.
Featuring a brand new introduction to the set, keynote speaker and author Laurie guest shares the tools your team needs to turn a disruption into an opportunity.
Videos in this "Quick Six" include:
- Stop the Sorry Statements
- Taboo Words and Phrases
- Positive Positioning
- Smooth Transitions Between Steps and Stations
- Reframing the Situation
- Customer Appreciation
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