This curated selection of six quick, effective training videos includes the essentials to help your team connect with customers after a disruption or unexpected crisis.
Featuring a brand new introduction to the set, keynote speaker and author Laurie guest shares the tools your team needs to turn a disruption into an opportunity.
Videos in this "Quick Six" include:
- Stop the Sorry Statements
- Taboo Words and Phrases
- Positive Positioning
- Smooth Transitions Between Steps and Stations
- Reframing the Situation
- Customer Appreciation
Please note: this is a digital delivery product. Once your purchase is complete, you will receive an email indicating that your digital purchase is ready for download (please remember to check your spam folder!). That email will contain a link to download your certificate of purchase, which includes your online access information. If you have any problems or questions, please contact us at info@laurieguest.com.