This curated selection of six quick, effective training videos includes the essentials to help reset service levels after a disruption.
Featuring a brand new introduction to the set, keynote speaker and author Laurie guest shares the tools your team needs to turn a disruption into an opportunity.
Videos in this "Quick Six" include:
- Back to Basics on Customer Service
- Authentic Connecting
- Showtime Mentality
- E-Zone Levels
- 12 Steps to Dealing with the Angry Guest
- Noteworthy Guest Experiences
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