Smart Communications: Video Training Series

Regular price $99.00

Combining all three segments of the Smart Communication Series, this suite of lessons features 18 videos perfect for resetting service levels after a disruption. Included in this expanded set are training tools that cover internal communications, scripting for success and the essentials for customer service success.

Videos in this combined Smart Communications Series include:

  • Resetting Service Levels After Disruption
    • Back to Basics on Customer Service
    • Authentic Connecting
    • Showtime Mentality
    • E-Zone Levels
    • 12 Steps to Dealing with Angry Customers
    • Noteworthy Guest Experiences
  • The Right Words to Connect With Customers
    • Stop the Sorry Statements
    • Taboo Words and Phrases 
    • Positive Positioning
    • Smooth Transitions Between Steps and Stations
    • Reframing the Situation
    • Customer Appreciation
  • Internal Communications & Attitude Restarts
    • Dealing with Change
    • Attitude, Initiative and Engagement
    • Empowerment
    • Consistency & Productivity
    • Teamwork Essentials
    • Appreciation Formula for Managers

Interested in purchasing the Full Guest Encounters Training Program? Your purchase of this 18-video series includes a discount code to put the cost towards the full program.

Please note: this is a digital delivery product. Once your purchase is complete, you will receive an email indicating that your digital purchase is ready for download (please remember to check your spam folder!). That email will contain a link to download your certificate of purchase, which includes your online access information. If you have any problems or questions, please contact us at