The 10¢ Decision: How Small Change Pays Off Big

Regular price $26.95

The 10¢ Decision is two books in one. On one side, the guiding principles of customer service for staff eager to deliver exceptional experiences. On the other, the strategies and insights for leaders determined to take the organization to the next level. Purposefully designed to be a quick read, The 10¢ Decision is high on actionable steps to immediately make a difference in your customer service delivery.